Today we have updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change when updating the schedule next time.
In addition, when displaying maps in portatour®, the loading times might take a little longer since the map details need to be downloaded to your device again.
Today we have updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change when updating the schedule next time.
In addition, when displaying maps in portatour®, the loading times might take a little longer since the map details need to be downloaded to your device again.
As of today, new and improved online help for portatour® is available.
Click the question mark symbol in the main menu bar or in the pop-up windows of the portatour® application to open the new online help. Alternatively you can also navigate to help.portatour.com directly.
Using the new search function, you can quickly find the articles or videos in the online help that are relevant for you. Simply type in the search terms and the results will immediately appear, sorted by relevance.
We have given the online help a fresh coat of paint. Both functionality and user-friendliness have been improved.
The online help is also now easier to use on smartphones and tablets while on the move.
In the menu (next to Help Center For), select your portatour® product variant (Anywhere, Salesforce, Dynamics CRM, etc.) and your authorization level (user or administrator).
The range of languages has been extended. In addition to English, German and French, the portatour® Anywhere online help is now also available and updated in Italian, Spanish and Portuguese. When no translation is available, the English version is displayed.
We are constantly working on improving the online help and adding new content. If you have any comments, please send them to feedback@portatour.com You will also find a feedback section under the individual articles. Please let us know whether an article was helpful or what we can improve. Of course we are also happy to receive positive feedback.
We wish you much success with the new online help!
We have just updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change, when updating the schedule for the next time.
We have just updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change, when updating the schedule for the next time.
We have just updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change, when updating the schedule for the next time.
Until now, the statistics of the portatour® Report have always included all reports created in portatour®. Since last week’s update, you can now filter certain report types directly in the portatour® Report.
To do this, click the black funnel icon. This is available in the portatour® Report in the following three sections: “Customer Call Reports”, “Daily Summary of Last and Current Week” and “My Key Figures of the Last 90 Days”.
An additional line appears with the report types that can be filtered. In parentheses, you can find the number of reports affected by report type. If you do not want to include the customer calls of a given type in the statistics below, remove the checkmark for the respective report category. All the values in the statistics shown in blue have an effect on filtering.
There are a total of six report types in portatour®. The following procedure describes how to create reports of these types in portatour® Anywhere:
Note: In portatour® Anywhere, when you create or edit a report, you see the report type displayed in the form’s title bar . When you export the reports as an Excel or CSV file, you find the report type in a column as a number (0-5) and broken down into a second column for the display name.
We have just updated the map data and traffic flow data on our servers.
Changes in the road network and driving speeds may affect driving times between customers, so we recalculated them for you in portatour®. Some users might notice the change, when updating the schedule for the next time.
Today we have installed a new update of portatour® on our servers or released it for download respectively. Please find detailed information in the following two news:
The planning algorithm of portatour® has been upgraded to trigger an automatic extension of the planning period in the case of overnight stays on the way, which guarantees that the schedule will end at the home location. This increases the schedule quality.
Example: On Wednesday you update the 1-week schedule, i.e. until the Tuesday of the following week. On top of that you allow overnight stays away on the weekdays. In this case portatour® automatically extends the planning period until the Friday of the following week to guarantee that the schedule ends at the home location.
This will already be hinted when setting the planning period in Schedule > Scheduling parameters:
Hints:
Up to now, it was only possible to export all call reports in one go from portatour® Anywhere. From now on, the export feature optionally allows the input of a period to make sure only the reports of that period are exported. This reduces the file size and speeds up the process. For the export go to Reports in the menu, scroll down to the bottom of the page and click the Export button.
Hints:
Companies who have used portatour® with two or more field reps already know the classification of users into the authorization levels “user, supervisor and administrator”. With today’s update of portatour® you can now toggle access to over 15 portatour® program features based on the existing authorization levels.
We are pleased to offer an additional instrument for adjusting portatour® to your company’s requirements by providing the new permissions administration. Do you have feedback? Simply send an e-mail to feedback@portatour.com.