Support
This is how we help you getting on the road with optimized routes. We don't leave you alone when problems block your way.
24/7 Online-support
Online help
A context-sensitive online help is available for each function within the portatour® app. You do not have to search in the manual – when you need help, just click the „?“-symbol.
Training videos
Lean back and learn: Multiple videos show you step by step how to use portatour®.
PDF manuals
You have access to detailed manuals for users and administrators, as PDF files, for each of our product variants, ready to download and print. Screenshots and step-by-step instructions help you to learn about the full possibilities of portatour®.
Blog with news
We are constantly enhancing portatour®. Through our blog, you will be informed about all the new features and will receive valuable instructions on how to benefit from them. Tip: subscribe to the RSS feed of the blog.
Personal email support
Our experienced support team loves to help you personally via email:
- If you have questions or problems, write to .
- A reply will follow quickly during workdays – normally within 24 hours.
- When required by our support team, we will call you back or access your device via TeamViewer "remote desktop".
- Support provided by our employees is free of charge according to the "fair use" principle. For above-average numbers of support requests, we refer customers to our workshops and training courses, which are subject to a fee.
Exclusive workshops and training sessions
With paid workshops and training sessions we help you achieve a quick and successful portatour® rollout. You will be driving on optimized routes in no time.
Benefit from the experience we gain in over 100 successful rollouts each year.
Both small and large corporations profit from our workshops and training sessions.
We conduct the session exclusively for you according to your situation and requirements. Your team members conveniently attend online by joining a TeamViewer conference.
We currently offer the following six workshops and training courses:
Data Check
Ensuring your data's compatibility
Setup Workshop
Getting you up and running with portatour®
User Training
Learning daily usage of portatour®
Q&A Session
Answering your open questions
Starter package
Quick start for up to 9 users
Data Exchange Workshop
Automating data import/export
API Developer Workshop
Basic principles of the portatour® Anywhere API
Introduction to territory planning
Getting started with portatour® Territory Optimization
