Support
US: +1 646-974-60-50
Teamviewer: Remote access for portatour® Support
portatour® increases our productivity and ensures 113 % more customer calls compared to the previous year.
Bruna Farina Eid,
Sales Development Representative
The Brazilian company, based in Itupeva in the state of São Paulo, is committed to the principles of environmental protection, social responsibility and corporate governance (ESG). DUX GRUPO specializes in the neutralization of toxic and odor-causing gases such as ammonia and hydrogen sulphide. The company sells a tailor-made spraying system that uses a solution for the efficient neutralization of gases, which is a sustainable alternative to conventional systems and contributes to cleaner industrial processes.
Before using portatour® at DUX GRUPO, Bruna Farina Eid was responsible for manually creating complete schedules for three sales representatives every week: "My biggest challenge was finding the time to analyze which customer should be included and aligning them with the sales cycle, which often resulted in incomplete plans."
Since the introduction of portatour®, DUX GRUPO has seen a significant increase in efficiency. For example, the volume of customer calls has increased by around 113%. This shows the positive impact portatour® has had on our operations and our growth potential."
These figures show how positively portatour® has impacted our business and our growth potential.
Bruna Farina Eid, Sales Development Representative
According to Bruna Farina Eid, the biggest difference to the previous approach at DUX GRUPO is the increase in efficiency through automation: "Before we used portatour®, a lot of time was spent on manual route planning, which was not only tedious but also led to appointment conflicts." Thanks to automatic route planning with portatour®, Bruna Farina Eid saves time based on customers and call intervals, and field sales force can visit more customers, which leads to an increase in sales in the long term.
"In addition, portatour® provides real-time updates and allows our external team to access route information on the go, which was not possible with our previous method. Overall, portatour® has transformed our route management from a tedious task into a streamlined process. As a result, our team is better organized and we are now able to complete our recurring customer calls on time," continues Bruna Farina Eid.
Overall, portatour® has transformed our route management from a tedious task into a streamlined process.
Bruna Farina Eid, Sales Development Representative
The implementation process at DUX GRUPO was supported by portatour® and proved to be quick and easy: "We received all the necessary support and started the pilot project. The support at portatour® clearly outlined the process after the agreement and delivered exactly as promised."
Initially, any change can be a challenge, but in this case it was not a problem, as Bruna Farina Eid explains: "Our team quickly got used to using the tool on a daily basis and realized how easy the implementation was. As a result, every sales representative easily integrated portatour® into their routine. They began to understand how important it is for improving our efficiency and increasing our key performance indicators, which has led to an overall positive response to the tool."
Our team quickly got used to using the tool on a daily basis and realized how easy the implementation was.
Bruna Farina Eid, Sales Development Representative
DUX GRUPO's field service team finds portatour® extremely user-friendly: "The intuitive interface makes it easy for everyone to find their way around and use the tool effectively, even on the move! This user-friendliness is crucial for our external team as it allows them to quickly access information for route planning and make adjustments as needed during their daily work. Overall, the user-friendly design has significantly improved our workflow and productivity."
To sum up, portatour® is a real game changer for DUX GRUPO's field sales force. Bruna Farina Eid concludes: "The automatic route planning of portatour® has become indispensable for me because it optimizes my time and enables me to achieve my primary goal of generating visits more efficiently. This not only increases my productivity, but also positions the company for future sales growth. By streamlining our processes and maximizing our reach, portatour® has proven to be the perfect solution for our needs and we wouldn't want to be without it."
The automatic route planning of portatour® has become indispensable for me.
Bruna Farina Eid, Sales Development Representative
*Full version. No credit card required. Automatic termination.
Available by phone from Mon-Fri, 9-17h CET
This is how Support works at portatour®.